Speaker: Rebecca Beck – As an IT professional, are you confused or receiving mixed signals from your users about what they really want? Today, it’s more than just fixing their issue! In this session, we’ll explore the possibilities to keep your primary customers engaged and satisfied with your support team. Topics will include:
– New features of Windows, Office, and a few online tools that will wow your users
– Options for the flexibility (and security) of remote access and file sharing
– Value-added transparency and why you should be at the next Board meeting
– The customer feedback process
Rebecca Beck is a native North Carolinian, with a passion for all things “technology”. She serves her community as an IT professional, training facilitator and leader in the public sector. She began her career with the Partnership for Children of Cumberland County in 2000. Her strengths include; technology infrastructure planning and development, organizational leadership, and social media strategy. This year, Rebecca engaged in conversations with organizational leaders as a “Curbside Consultant” at the NC Center for Non-Profits Conference. She has also recently hosted sessions on technical and business topics at the NC Tech4Good Conference, as well as, the National Smart Start Conference. Rebecca shares advice and tips on a variety of technology topics via Twitter and her blog, @IfItHasButtons. Rebecca supports the statewide non-profit technology community by serving on membership groups, such as; NTEN (Non-Profit Technology Network), NC Tech4Good, and the NCLGISA (North Carolina Local Government Information Systems Association). In her spare time, Rebecca enjoys attending statewide festivals and events, shopping at the local farmer’s market, and relaxing along the beautiful, North Carolina coastline.