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Don’t Feed the Trolls: Proactively Handling Offensive Comments Online

posted on February 21, 2019

Speaker: Kat Morgan – We’ve all seen it: trolls’ posts on FB pages, Twitter rants, or attacks in the comments section of online publications, blogs, and webpages. But what do you do? You may find yourself triggered or wanting to just ignore what’s happening. But when it’s your organization’s brand, reputation, and message on the line, it pays to be ready to respond intentionally, mindfully, and planfully. After all, your funders, partners, volunteers, Board, donors, staff, and clients will also see these comments and your response, or lack of one. How do you decide if, when, and how to respond? How do you respond in ways that address the content of trolls’ remarks without stooping to their level? Come explore key questions to ask yourself, scenarios and tools to consider, processes and policies that work. Share your experience and current response strategies, begin to build a plan, or revisit and refresh the plan you have.

Kat Morgan
Kat Morgan, Founder of ChangeAbility Solutions, and convener of Charleston's Reading Against Racism book group, has decades of experience in the nonprofit sector. As a consultant, she facilitates organization change, and provides training and coaching services. She delivered a TEDxCharleston Talk on breaking silence when you hear something offensive: Silence Is Not Always Golden (https://youtu.be/dtj6pEqH-gs). She’s passionate about calling people in to difficult conversations rather than calling them out. She's managed online forums and weathered cyber harassment. Her experiences have taught her how to engage in difficult online conversations and how not to.

Filed Under: sessions 2019 Tagged With: communication planning, cyber harassment, harassment, online communication, social media, trolls

NCTech4Good, an affiliate of NTEN and TechSoup’s NetSquared, is the local resource for nonprofit technology information. Join the sharing and networking at monthly meetings on the third Wednesday of the month, 6:30-8:30 p.m. usually at UNC-TV, and our annual conference, https://www.nct4g.org/. Follow us on Facebook and Twitter @nctech4good, and with the hashtag #nct4g.
 
 

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techsoup TechSoup @techsoup ·
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11 Jun 2018

@NTENorg your swag for #18NCT4G was greatly appreciated!

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8 Jun 2018

@nrichrose Hope you had a great #18NCT4G conference Nancy! Was just thinking how fast a year flew by since the last conference! Let @NS_SocialImpact know if we can help any of your NC #Nonprofit colleagues w/ #nptech! https://t.co/BIyfeA8QPv

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Our Instruction Librarian Caroline had an awesome day at #18NCT4G yesterday presenting w/ @ElonBelk's Betty Garrison and @HighPointPL's John Raynor. Check out their slides on how to use free NC LIVE resources like @SimplyAnalytics and @RefUSA for good! 🙌 https://t.co/r9SVeErhyt

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