Speaker: Kat Morgan – We’ve all seen it: trolls’ posts on FB pages, Twitter rants, or attacks in the comments section of online publications, blogs, and webpages. But what do you do? You may find yourself triggered or wanting to just ignore what’s happening. But when it’s your organization’s brand, reputation, and message on the line, it pays to be ready to respond intentionally, mindfully, and planfully. After all, your funders, partners, volunteers, Board, donors, staff, and clients will also see these comments and your response, or lack of one. How do you decide if, when, and how to respond? How do you respond in ways that address the content of trolls’ remarks without stooping to their level? Come explore key questions to ask yourself, scenarios and tools to consider, processes and policies that work. Share your experience and current response strategies, begin to build a plan, or revisit and refresh the plan you have.
Kat Morgan, Founder of ChangeAbility Solutions, and convener of Charleston's Reading Against Racism book group, has decades of experience in the nonprofit sector. As a consultant, she facilitates organization change, and provides training and coaching services. She delivered a TEDxCharleston Talk on breaking silence when you hear something offensive: Silence Is Not Always Golden (https://youtu.be/dtj6pEqH-gs). She’s passionate about calling people in to difficult conversations rather than calling them out. She's managed online forums and weathered cyber harassment. Her experiences have taught her how to engage in difficult online conversations and how not to.