Trolls don’t just lurk under bridges any more. They post on FB pages, Twitter, and the comments section of online publications. And when they do, you may find yourself triggered or wanting to just ignore what’s happening. But when it’s your organization’s brand and reputation on the line, your volunteers, donors, staff, and clients may also see these comments. How do you respond in a way that addresses the content of trolls’ remarks without stooping to their level? Come find out!
Kat Morgan, Twitter: @ChangeAbilityKM
ChangeAbility Solutions / Allies Take Action
Kat Morgan, Founder of ChangeAbility Solutions, has decades of experience in the nonprofit sector. As a consultant, she facilitates organization change, and provides training and coaching services. She delivered a TEDxCharleston Talk on breaking silence when you hear something offensive (Silence Is Not Always Golden). She’s passionate about calling people in to difficult conversations rather than calling them out. She’s a lead organizer with the Charleston chapter of Showing Up for Racial Justice (SURJ) which focuses on engaging white folks in the struggle against racism. Her experiences have taught her how to engage in difficult online conversations.
Kat Morgan says
You can find the slides from my Ignite Talk here: http://www.changeabilitysolutions.com/general/nctech4good2017/
The resources from the last slide are:
Your FB friend said something racist now what
NCCJ’s LARA Process (Listen-Affirm-Respond-Add) [link on my page]
Idealware’s Nonprofit Social Media Policy Workbook
Free download: http://www.idealware.org/reports/nonprofit-social-media-policy-workbook/
Social Media Policy Development Beth Kanter’s Blog
Free Online Policy Tool for Social Media
Free tool: http://socialmedia.policytool.net